Return and Exchange Policy
We are committed to providing our valued customers with the best shopping experience. Below is our official return and exchange policy:
Customers may request a return or exchange within 3 days of receiving the order, provided the error is caused by the store.
Returns or exchanges are not permitted if the error is caused by the customer.
Customized products made upon the customer's request cannot be returned or exchanged, unless there is a manufacturing defect attributable to the store.
In all approved return and exchange cases, the customer is responsible for covering the shipping costs.
To ensure your request is processed quickly, please contact our customer service team within the specified period and attach photos showing the product's condition.
Refunds are processed within 7 to 10 business days, depending on the issuing bank.